Weiss Internet’s network is something called “fixed terrestrial wireless.” In short, although our signal is delivered to you wirelessly, it originates from somewhere land-based. To better explain, it’s easiest to begin by telling you how we are different from other providers out there.
Weiss Internet has a network of towers and access poles, fed by multiple fiber circuits. We skip the antiquated underground and aerial wires that have long been overloaded. Instead, we connect you to the internet using the latest wireless technology. By eliminating the need for wires, we are not hampered by the restrictions that other carriers face. Instead, we can deliver faster, more reliable speeds to both urban and rural areas that previously had no other options.
Our wireless setup may look similar to satellite, but our connection is vastly different! Satellite providers are connecting to satellites in the atmosphere, a setup that is peppered with drawbacks. To begin, their services are usually limited. Even though many are beginning to advertise as “unlimited,” fine print normally discloses that while access is technically unlimited, service will be throttled after a certain amount of usage – an amount that expends faster than you think! So, while their advertised “unlimited” services may sound appealing on the surface, it’s merely clever marketing. Additionally, communication to a satellite takes time, so no matter how fast your speed, there will always be a delay in the time it takes to send/receive signal from a satellite connection. Think of it as a conversation where the person you are speaking with always takes long pauses before replying.
So how are we different? Having towers on the ground means that our service points are close – This eliminates any long pauses, or latency, when surfing. Additionally, Weiss Internet’s service is TRULY UNLIMITED! We do not throttle our customers, and there will never be any extra charges for how much data you use.
While I’ve mentioned some of the technical differences of our service from others, I’d also like to introduce a few more aspects that set Weiss Internet apart from the competition.
We take great strides to protect the health of our network. We maintain and regularly upgrade our equipment as well as utilize more than one fiber circuit to feed our towers, ensuring a robust and redundant connection at all times.
Additionally, we endeavor to provide the best customer service experience. This is our goal whether the inquiry is for new service, billing, or repair. Whatever the circumstance, we are here to help, and we want to treat you in a way that shows you we care – because we do! We are your neighbors, and we are fellow customers.