If intermittent, is there a pattern?
(ex. Only gives problems when specific device is turned on, certain time of day, etc.)
Routers often exhibit intermittent trouble when they have reached the end of their life. However, this is not always the case. In these instances, we like to check your connection, and this can be done remotely. If your Weiss Internet connection is found to be good, router trouble may be a suspect. Additionally, “interference” is becoming more common these days as more smart devices become available. Devices that are able to connect to wifi operate off frequencies. Interference is when more than one device uses the same wireless frequency. This causes the devices to compete for that frequency and affects their ability to perform. Interference is not a connection issue with your internet, however, it could still cause your internet experience to be less than desirable.
If you need a router, we offer standard home routers for $40 in most instances. We also have other router options if you’d like to upgrade while replacing. If the issue is interference, the solution may be more in depth. Sometimes, interference cannot be avoided. Almost all homes have wifi, and neighbors can unknowingly be causing interference with one another. This is especially common in neighborhoods where houses are close. Things that can be resolved, however, are issues within your own home. If you purchased your own router, be sure that it’s frequency range is not one that interferes with your outdoor unit. (Contact us for information about what frequency to disable on your router to avoid interfering with your outdoor unit.) Additionally, make sure your router is not on a channel with other interfering devices in your home or nearby, if they can be avoided. Keep your router’s operation booklet, as instructions for these tasks can usually be found there. If your router was purchased from Weiss Internet and has remote login capability, we may be able to help. However, please be sure to inquire about a service charge if you do not have a router maintenance plan.