We’ve Been Busy!
Although we’ve kept quiet lately, we have been diligently working behind the scenes. We are in the home stretch of finishing up towers that will be serving the largest parts of Centre, Leesburg, and Cedar Bluff. Tower climbers have been installing equipment, and we are days from launch! Below is a little information on what you can expect next.
First Things First!
Once our towers and equipment go live, we will begin calling those who have signed up to schedule installation appointments. When we call, we will also verify your information and fill in any blanks we may have.
This will also be the time we officially order the speed you would like for your service. We have several options to choose from, so be thinking about how you use the internet and which package best suits your needs. If you have questions or need assistance choosing a service, we’d be happy to help! Our services do not have contracts, and you can always change your package at a later date.
On the day of your installation, our technician will come out to verify signal. Once signal has been confirmed, we will install a small antenna outside your home and run cable to a router inside.
We can normally use any router, however there are some exceptions.
(If your router came directly from another internet service provider, it may only operate with their service. This is normally the only circumstance that prevents us from using an existing router.)
If you do not have a router, we can provide one for you on the day of the install. To keep our installation costs as low as possible, this is not included in our normal setup fee and would be an additional charge. Basic home routers range from $30-$100 depending on your needs, and we will provide them to you at cost.
Billing and What to Expect on the Day of Install
On the day of installation, we will collect the installation fee of $150. Payment can be made by cash, credit, paypal, or check. We will provide you with a receipt, and your first bill will be due exactly one month following the day of install. (The date your service is installed becomes your billing due date each month.)
How Long Will This Take?
Once our new towers are operating, we will be doing installations 6 days a week until we are caught up. At this pace, it will still take some time to get to everyone, but we will be working as quickly as possible to get you connected. Thank you for bearing with us while we’ve been building our network. Hang in there a little longer. We’re coming for you!
Outside the Existing Coverage Area?
We have secured tower locations in Gaylesville as well as along the outskirts of Centre, near the Spring Garden and Forney areas. While building out new areas doesn’t happen over night, please know that it is in the works! To keep down confusion, we haven’t released our projected coverage maps for these new areas yet, but the plans are in the making. We welcome your calls and/or contact form submissions if you are in one of these locations and would like to be included once we begin working on the area.
There are also opportunities to fill in spaces and expand the boundaries of our existing towers. If you are close to the coverage of our existing towers and are interested in our service, let us know. Sometimes, a utility pole can be used to reach areas that aren’t accessible at ground level.
We hope this information has helped answer some of your questions. Thank you for choosing to be a part of Weiss Internet!
Just for fun, check out the aerial video of the tower climbers mounting our equipment!